Refund policy

We offer a 3-day return policy, which means you have 2–3 days after receiving your order to request a return.

To be eligible for a return, you must provide a clear unboxing video as proof. The product must be in the same condition as received, unused, with original packaging and all items included. Claims without video proof will not be accepted.

To start a return, contact us at gravitymart.pk@gmail.com with your order details and video evidence. Returns sent without prior approval will not be accepted.

Damages and Issues
Please inspect your order immediately upon delivery and record a full unboxing video. If your item is damaged, faulty, or incorrect, contact us within 2–3 days so we can review your claim and resolve the issue.

Non-Returnable Items
We do not accept returns for:

  • Used or damaged items (without valid proof)

  • Sale items or discounted products

  • Gift cards

  • Personal care items

  • Custom or special orders

Exchanges
If you need a different item, you can request a return (if eligible) and place a new order after approval.

Refunds
Refunds will only be processed if a valid unboxing video clearly shows a damaged or faulty product. Once your claim is approved, your refund will be processed within 7 working days to your original payment method.

If you have any questions, feel free to contact us at gravitymart.pk@gmail.com.